Lloyd Morgan Group collect professional personal data (e.g.
business-related information) in order to support the activities of our
business and services we offer.
Lloyd Morgan Group have consider that collecting this data as
necessary on the grounds of contractual and legal obligations together with our
legitimate interests for the use of client data, to support customer activities
and/or to deliver related commercial services.
Lloyd Morgan Group have in place the appropriate systems and
security controls to ensure that we protect your data and to prevent it from
being used, lost, altered, disclosed or otherwise accessed in an unauthorised
we collect from you, or that which you may have provided to us directly, will
be processed. By using our systems and/or services you agree to the practices
The Information you provide to us
Lloyd Morgan Group collect business related personal information
from you to allow us deliver our services and comply with legal obligations
which we are subject to.
information can and will include:
Lloyd Morgan Group will require information to support service
deliver & to support business activities. If you contact us via any format or
participate in a survey or promotion, we collect the information you submit.
& Business Information
Lloyd Morgan Group require specific information from you to create an account for
you to purchase our services, this will include information such as your name,
postal address, work address, job title and role, email address, telephone
number and any additional information to support the Service or information
that you are expressing information upon.
for third Party Services
If you choose to take one of our third party services from our
trusted partners, we may exchange information with that partner to enable us to
deliver that service.
Some of our Services can be paid for by credit or debit card. Our
merchant system does not allow any payment information to be shared with Lloyd
Morgan Group other than the type of payment, amount, who and generic details.
No card details are accessible by Lloyd Morgan Group. We strictly do not have
access to nor store the credit or debit card number, card expiration date, CVV
We do store your delivery and billing address to fulfil your
order. Note that third-party payment processors may retain this information in
accordance with their own privacy policies and terms.
Accreditation and Audit Information
Lloyd Morgan Group offers services and training of which can
result in individuals or organisation receiving a recognised qualification or
accreditation issued by either Lloyd Morgan Group & / or the third party
Lloyd Morgan Group must retain certain material and information
gathered as required by the awarding body to allow us to issues this awards and.
This may include, names and contact details as well as proof of
identification where required by the awarding body.
How is your
personal information collected?
Lloyd Morgan Group may collect personal information in some of the
following methods: -
in application, other forms, making purchases or logging into the website or
the LMG Shopper system;
with us whether by post, phone, email, in person or social media;
searching and/or purchasing products through the website / LMG Shopper;
entering or attending a promotion or submitting details at a trade show
seminars, events, briefings, or training courses
Ø by engaging
with us via any other means
Where we need to collect personal data by law, or under the terms
of a contract we have with you and you fail to provide that data when
requested, we may not be able to perform the contract we have or are trying to
enter into with you (for example, to provide you with services). In this case,
we may have to cancel a product or service you have with us, but we will notify
you if this is the case at the time. In some instances charges may still apply.
Individual booking forms will state these conditions
How Lloyd Morgan Group uses your personal
We will only use your personal data in accordance with the law.
Most commonly, we will use your personal data in the following
- to undertake the service being offered - where we are about to enter, or have
entered into with you.
it is necessary for our legitimate interests (or those of a third party) and
your interests and fundamental rights do not override those interests.
we need to comply with a legal or regulatory obligation.
We may use your information, Identity, Contact, Technical, Usage
and Profile Data to form a view on what we think you may want or need, or what
may be of interest to you. This is how we decide which products, services and
offers may be relevant for you.
You will receive marketing communications from us if you have
requested information from us or purchased services from us and, in each case,
you have not opted out of receiving that marketing.
Lloyd Morgan Group do not undertake any third party marketing
activities at the time of this policy being created, however should we start
these activities, we will get your express opt-in consent before we share your
personal data with any organisation outside the Company for marketing purposes.
You can ask us to stop sending you marketing messages at any time.
Where you opt out of receiving these marketing messages, this will not apply to
personal data provided to us as a result of service purchase
If you wish for your data to be removed from our database and you
have not being a customer or we are not obliged to retain that data for legal
or third party awarding requirements, please inform us and we will remove that
data from our database system.
Morgan Group Website & LMG shopper
When you visit our website, we collect standard internet log
information and details of visitor behaviour patterns, such as the type
collected by google analytics type of programmes.
We do this to find out things such as the number of visitors to
the various parts of the sites. This information is only processed in a way
which does not identify anyone specifically. We do not make any attempt to find
out the identities of those visiting our website.
In order to provide you with our products and services, or to
reply to any enquiries, we collect professional information (e.g.
business-related data) about you and your company submitted to our websites,
passed on during telephone conversations, included in emails and any other form
of written or verbal communication.
We may automatically log personal data or link information
automatically logged by other means with personal data about specific
individuals. However, we will only use this information to help us respond to
queries you may have about our products or services or to tell you about other
products and services that we think you may be interested in. We will not pass
this information on to any third parties.
The Internet browser that you use may make use of a feature called
store personal data or to link personal data to non-personal data, unless you
have first agreed to this by selecting the “Remember Me / Agreed” option. If
you select this option, a cookie will be placed on your computer which will
allow our website to recognise you when you return to our website. No personal
information will be stored in this cookie.
Currently we operate an ‘implied consent’ policy which means that
we assume you are happy with this usage. If you are not happy, then you should
either not use this site, or you should delete our cookies having visited the
Any email sent to us, including any attachments, may be monitored
and used by us for reasons of security and for monitoring compliance with Lloyd
Morgan Group policy. Email monitoring or blocking software may also be used.
Please be aware that you have a responsibility to ensure that any email you
send to us is within the bounds of the law and is free of malicious content
which could otherwise compromise our systems.
Change of Purpose
Lloyd Morgan Group will only use your personal data for the
purposes for which we collected it, unless we reasonably consider that we need
to use it for another reason and that reason is compatible with the original
purpose. If you wish to get an explanation as to how the processing for the new
purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we
will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or
consent, in compliance with the above rules, where this is required or
permitted by law.
Security of Data
Lloyd Morgan Group have put in place appropriate security measures
to prevent your personal data from being accidentally lost, used or accessed in
an unauthorised way, altered or disclosed. In addition, we limit access to your
personal data to those employees, agents, contractors and other third parties
who have a business need to know. They will only process your personal data on
our instructions and they are subject to a duty of confidentiality.
Lloyd Morgan Group have also put in place procedures to deal with
any suspected personal data breach and will notify you and any applicable
regulator of a breach where we are legally required to do so.
Retention of Data
Lloyd Morgan Group will only retain your personal data for as long
as necessary to fulfil the purposes we collected it for, including for the
purposes of satisfying any legal, accounting, awarding body or reporting
requirements. To determine the appropriate retention period for personal data,
we consider the amount, nature, and sensitivity of the personal data, the potential
risk of harm from unauthorised use or disclosure of your personal data, the
purposes for which we process your personal data and whether we can achieve
those purposes through other means, and the applicable legal requirements.
Details of retention periods for different aspects of your personal data are
available in our retention policy which you can request from us.
Under data protection laws, you have a number of rights.
You have the right to:
Ø Request access to your
Ø Request correction of the
personal data that we hold about you
restriction of processing
Ø Request the transfer of
your personal data to you or to a third party
Ø Request erasure of your
Ø Object to processing of
your personal data
If you wish to exercise any of the rights set out above, please
contact us as instructed below. You can obtain further information about these
rights by visiting www.ico.com. Before
processing your request, Lloyd Morgan Group will need to request specific
information from you to help us confirm your identity and ensure your right to
access your personal data (or to exercise any of your other rights). This is a
security measure to ensure that personal data is not disclosed to any person
who has no right to receive it. Lloyd Morgan Group may also contact you to ask
you for further information in relation to your request to speed up our
response. Lloyd Morgan Group try to respond to all legitimate requests within 2
weeks. It may take us longer than this period if your request is particularly
complex or you have made several requests. In this case, Lloyd Morgan Group
will notify you and keep you updated throughout the process. You will not have to pay a fee to access your
personal data. However, we may charge a reasonable fee if your request is
clearly unfounded, repetitive or excessive. Alternatively, we may refuse to
comply with your request in these circumstances.
You have the right to make a complaint at any time to the
Information Commissioner's Office (ICO), the UK supervisory authority for data
protection issues (www.ico.org.uk). Lloyd Morgan Group would, however,
appreciate the chance to deal with your concerns before you approach the ICO so
please contact us in the first instance. You can do this by emailing our data
protection officer or writing to our data protection officer at the registered
When Lloyd Morgan Group receive a complaint from a person or
company we make up a file containing the details of the complaint. This
normally contains the identity of the complainant and any staff members
involved in the complaint.
Lloyd Morgan Group will only use the personal information we
collect to process the complaint and to check on the level of service we
provide. Lloyd Morgan Group will keep personal information contained in
complaint files in line with our retention policy. This means that information
relating to a complaint will be retained for two years from closure. It will be
retained in a secure environment and access to it will be restricted according
to the ‘need to know’ principle. Similarly, where enquiries are submitted to us
we will only use the information supplied to us to deal with the enquiry and
any subsequent issues and to check on the level of service Lloyd Morgan Group
Group have appointed a data protection officer who is responsible for
legal rights, please contact Lloyd Morgan Group at firstname.lastname@example.org. Or alternatively, please fill out our online communication
form at www.lloydmorgangroup.co.uk or write to us at Lloyd Morgan Group, Phoenix
House, Hemlock Park, Hyssop Close, Cannock, Staffs, WS11 7GA