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INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Yes. The images shown on our product pages are representative of the exact item you will receive. We work directly with our suppliers to ensure product photography is accurate and up to date. In some cases, workwear and PPE items are shown in a range of colours or sizes for illustrative purposes; please check the product description and select your preferred options before adding to your basket. If you have any questions about a specific product, contact us before ordering and we will be happy to help.
Your order confirmation and sales receipt are sent automatically to the email address you provided at checkout. If you have registered for an account, you can also log in and view your full order history, including invoices, from your account dashboard. Business customers requiring a VAT invoice should check their account area or contact us directly. If you cannot locate your receipt, please get in touch with our team and we will resend it promptly.
We want you to be completely satisfied with your purchase. If you need to return an item, please contact us within 14 days of receiving your order to request a return authorisation. Items must be unused, in their original packaging, and in a resaleable condition. For hygiene reasons, certain PPE items cannot be returned once opened unless they are faulty. Once your return is received and inspected, a refund or exchange will be processed within 5 to 7 working days. Please note that return postage costs are the responsibility of the customer unless the item is defective or incorrectly supplied.
In most cases, yes. The majority of our product range is restocked on a regular basis. If an item is currently out of stock, you can contact us to ask about expected availability or to be added to a waiting list. For large or trade orders, we may be able to source stock directly from our suppliers on your behalf. Occasionally, certain products are discontinued by the manufacturer, in which case we will recommend a suitable alternative where possible.
We currently ship to addresses throughout mainland UK. Deliveries to the Scottish Highlands, Northern Ireland, the Isle of Man, and the Channel Islands may be subject to additional charges or extended lead times; these will be calculated at checkout. If you require delivery to a location not covered by our standard shipping zones, please contact us before placing your order and we will do our best to accommodate you. Business customers with multiple delivery sites or regular bulk orders should enquire about our trade account options.